Shipping policy

Where do we ship from?

All orders are shipped from our main fulfillment center in China. We work with trusted international carrier partners (Yanwen, USPS, Royal Mail, DHL, and others) to ensure smooth and secure delivery.

How much is shipping?

  • Free Standard Shipping on orders over $18.
  • Orders under $18: a small shipping fee is calculated at checkout.
  • No hidden fees — the price you see at checkout is the final price.

Do I pay customs duties or taxes?

No. We cover all applicable customs duties and taxes on your behalf (DDP). You will not be charged extra fees when your package arrives.

How long does delivery take?

Orders are processed and dispatched within 1–3 business days. Once shipped, average delivery times are:

  • 6–10 business days → United States, United Kingdom, most of Europe, Australia, Japan, Singapore, South Korea, Taiwan
  • 8–12 business days → Canada, Mexico, Middle East (UAE, Saudi Arabia, Qatar, etc.), South Africa
  • 13–16 business days → Egypt, Nigeria, Kenya, Ghana, Uganda
  • 19–21 business days → Chile, Colombia
  • 15–20 business days → Other countries worldwide

Note: These are typical timeframes based on past orders. Some packages may arrive sooner; occasional delays can occur due to customs or local couriers.

Order tracking

Every order includes a tracking number. You’ll receive a Shipping Confirmation email once your package has been dispatched.

Track your order anytime here: Track My Order

Tracking updates may take 24–48 hours to appear after shipping.

Delays, damage, or lost packages

  • If your order is delayed beyond 30 days, we’ll send a free replacement or issue a full refund.
  • If your package arrives damaged or incorrect, contact us immediately and we’ll make it right.

Order confirmation & changes

After purchase, you’ll receive an Order Confirmation email with your order number and details. Need to change your shipping address or cancel your order? Please contact us the same day (before midnight). After that, your order enters processing and can no longer be changed.

Questions?

We’re here to help. Email us at theartzzy@gmail.com .