Refund policy
Easy 14-Day Returns
Changed your mind? No problem. You have 14 days from the day you receive your order to request a return.
What can be returned
We accept returns on items that are unused, in their original packaging, with tags, and in the same condition you received them. Please keep your order confirmation as proof of purchase.
How to start a return
Just email us at
theartzzy@gmail.com.
We’ll guide you step by step and send you a prepaid return label if your return is approved.
Please don’t send items back without contacting us first.
Damaged or wrong items
If your order arrives damaged, defective, or incorrect, let us know right away. We’ll make it right with a replacement or refund.
Items that cannot be returned
- Sale items and gift cards
- Personalized or custom products
If you’re unsure whether your item is eligible, simply reach out — we’re here to help.
Exchanges
Want something else instead? The quickest way is to return your item and place a new order once your return is accepted.
Refunds
Once we’ve received and checked your return, you’ll get a confirmation. If approved, we’ll issue your refund to your original payment method within 10 business days.
Bank or card processing times may vary, but if it’s been over 15 business days since our approval, email us at theartzzy@gmail.com.